When someone comes up to you and says, “I need to talk,” how do you step out of your world and become available to this person? Can you make yourself available right there and then?
The #1 characteristic of a good listener is paying attention. How do you pay attention and to what do you pay that attention? How does your focus determine the degree to which you serve both the speaker and yourself?
Can you do what needs to be done? Are you sure what needs to happen? Discover the first secret to great listening here in this video. Remember, if you have any questions, comments or feedback you can post them here or, to get input from lots of other people, click here.